SHIPPING & REFUND POLICIES

CUSTOMER ASSISTANCE

· ANRIN studio does not currently offer customer login or account registration. For any order related assistance, including cancellation, returns, refunds, or replacement for incorrect orders, please contact us directly via WhatsApp +91-7467826646, or email at anrinstudio@gmail.com. Every concern will be handled personally, with care and transparency, so you can shop with confidence.

ORDER & PAYMENT

· Please check that your contact details, delivery address, and order information are correct before completing your purchase.

· If an order cannot be fulfilled because of an issue such as unavailable stock, a pricing error, or suspected fraudulent activity, we will contact you and explain the next steps. Any refund due will be handled through the applicable payment process.

· You may request cancellation within 24 hours of placing your order by contacting us through our listed contact channel. Cancellation may not be possible once an order has been dispatched.

· Payments are handled through the payment options shown at checkout. We do not intentionally store your card or UPI payment credentials; payment processing is handled by the relevant payment provider.

SHIPPING & DELIVERY

· Orders are usually dispatched within 3-5 working days. Delivery within India generally takes a further 7-10 working days, depending on the destination and courier service.

· These timeframes are estimates, not guaranteed delivery dates. We will share available tracking details when provided by the courier. 

· If your parcel is delayed, appears lost, or arrives damaged, please contact us so we can help you follow up with the courier.

RETURNS, REFUNDS & EXCHANGES

· Exchanges are not available because our products are original and just one in stock.

· Returns are accepted only for products that arrive damaged or incorrect.

· Returns are not accepted for personal preference or a change of mind. However, you may cancel your order within 24 hours of placing it, just simply contact us on WhatsApp +91-7467826646 or mail us at anrinstudio@gmail.com.

· To report a damaged product, please share order no. and unpacking video with us via WhatsApp or e-mail within 24 hours of delivery. Once your claim is reviewed and approved, the applicable refund will be processed.

· If you receive an incorrect product, please contact us within 24 hours of delivery. We will arrange a reverse pickup and send the correct item.

· If one item in a set is damaged, the refund will be limited to the price assigned to that item.

· You do not need to send back a damaged product unless we specifically ask you to do so.

· Return requests made more than 24 hours after delivery will not be accepted.

BEFORE YOU ORDER

· Please review the product description, dimensions, care instruction, shipping details, and this policy before placing your order.

· As each piece is handmade, minor variations in color, texture, finish, and form may occur. These variations are part of the individual character of the work.

Questions about an order?

Please contact ANRIN studio using the contact details provided on our website.